Zuora Editions from December 1, 2022 to January 3, 2024
This article describes the features and services that come with Zuora Editions, Zuora Product add-ons, and Global Support Plans.
Contact Zuora Sales if you are interested in purchasing additional features and services.
The 'packaging and pricing' information provided below for Zuora's SaaS Service became effective December 1, 2022. For customers whose relationship with Zuora is governed by prior versions of our 'packaging and pricing' information and/or other contract terms, please instead consult your applicable contract terms.
Legend:
- Included in Base Fee
- Additional Annual Fee applies unless another cost model is noted
Applications
Zuora Billing
Central Product Catalog | Growth | Enterprise | Nine |
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Subscription pricing catalog that includes the ability to create one-time, recurring, and usage pricing models. |
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The ability to price services in different currencies. |
Unlimited | Unlimited | Unlimited |
Entitlements The ability to track features per product and enable feature-level provisioning. |
Order Management | Growth | Enterprise | Nine |
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Subscription Lifecycle Management The ability to change subscriptions mid-stream, and for downstream processes such as billing, payment and revenue operations to automatically adjust based on those changes. |
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The ability to create orders with multiple actions in Zuora, for new subscriptions and subscription changes. |
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The ability to create a multiyear ramp deal natively. |
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Owner Transfers for Subscriptions The ability to manage complex subscription and billing relationships in a customer account. Set account owner and invoice owners at the subscription level. |
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The ability to manage customers that have parent-child accounts or multiple enterprise divisions. |
Rating & Billing | Growth | Enterprise | Nine |
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The ability to ingest usage events via API or import usage events via the UI. |
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The ability to rate for usage events against Zuora's product rate plans to determine how much to charge a customer. |
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Flexible Billing The ability to bill your customers efficiently and flexibly. Includes 2 features:
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Not available | ||
Zuora's out-of-box taxation engine. For customers that have simple tax needs and can maintain tax rate tables themselves. |
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The ability to group customers into multiple segments and automate billing/payments differently per group. |
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Automated Invoicing The ability to automatically rate, generate, and deliver invoices in bulk and ad hoc. |
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The ability to correct and adjust charge discrepancies on invoices and to manage the balance due on a particular invoice or account. |
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The ability to create payments for unknown billing accounts, overpaid invoices, or unbilled transactions. |
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The ability to apply payments, credit memos, and refunds at the invoice item level. |
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Near real-time rating and tracking of usage for usage charge models, and additional pricing strategies like Credit-Based & Cash-Based Prepaid with Drawdown, and Minimum Commitment. |
(up to 50,000 annual Consumption Records) |
(up to 1,000,000 annual Consumption Records) |
(up to 10,000,000 annual Consumption Records) Additional Consumption Records for additional allowance beyond 10,000,000
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Global Payments | Growth | Enterprise | Nine |
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Configurable Payment Retry (CPR) Configure retry logic for failed electronic payments based on a customer's profile and several other characteristics of its failed payment. |
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Hosted Payment and Subscribe Pages Point and click tools to create pages that enable secure capture of payment and order information on web commerce portals. |
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Electronic Payment Collections Automatic processing of electronic payments through one of Zuora's pre-integrated payment gateways. |
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Pre-built integrations to payment gateways. |
Up to 2 | Up to 5 | Up to 10 |
Additional Gateways Additional gateways can be added. |
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Zuora Fraud Protection Assess the risk of new payment methods and/or payment transactions. 50,000 Screening Requests come included with base access. |
Reporting & Analytics | Growth | Enterprise | Nine |
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Set of standard reports covering Bookings, Billings, Cash and Revenue metrics. |
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The ability to dynamically edit pre-built reports or build customized reports. |
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Schedule & Share The ability to schedule automatic report runs and share reports with other Zuora users either in-app or via email. |
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Standard Subscription Metrics Transaction logging to calculate subscription metrics including MRR, ARR, and Recurring Revenue Changes (eg. expansion, contraction, churn, and new business). |
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The ability to access a dashboard that displays key subscription metric trends, create cards that can be pinned to the dashboard, and create a datasets, which represents any custom metric pulled from Zuora business objects. Datasets are the data tables that drive the dashboard and cards used to visualize that data. |
Up to 10 Datasets additional Datasets |
Up to 50 Datasets additional Datasets |
Up to 100 Datasets additional Datasets |
Zuora Central Platform | Growth | Enterprise | Nine |
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Multi-Org for Billing Create segments within your tenant that allow segmentation of user data and access controls. |
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Zuora Protect Suite of advanced security features. |
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Zuora Connector for App Stores Ability to configure the connector with a simple and intuitive UI. A centralized view of all the events along with the ability to retry failed transactions Available Connectors:
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An elastically scalable data warehouse service provided by Zuora. You can leverage Zuora Warehouse to run high-performance queries on unlimited data volumes. |
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With Data Query, you can leverage the power of SQL to perform joins on accounts, subscriptions, orders, invoices, payments, usages, and more. |
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Data objects that store unique subscription-related data. ‘Record’ is one instance, or row, in the custom object. |
Up to 2 Objects (Up to 25,000 Records each object) 1 additional Object add-on only |
Up to 10 Objects (Up to 10,000,000 Records each object) additional Objects |
Up to 20 Objects (Up to 10,000,000 Records each object) additional Objects |
A log of key system activities such as logins and changes to financial settings. The log will maintain historical data up to the number of months as defined in the Editions. |
1 additional 6 months add-on only |
Up to 18 months 1 additional 6 months add-on only |
Up to 36 months 1 additional 6 months add-on only |
A Non-Production environment that provides full production copy of data. |
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Developer Sandbox Isolated copy of production configuration and settings without data for development and testing. |
Subscription Accounting | Growth | Enterprise | Nine |
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Create a chart of accounts structure in Zuora. |
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Accounting Close Capabilities Lock and close accounting periods to prevent changes and improve auditability. |
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GL segmentation allows customers to get summary journal entries from Zuora that are segmented by configurable "general ledger segments", where the segments can align to any structure that the finance team needs to segment journal entries by. So for example, instead of getting just a simple A/R journal entry, finance teams can get journal entries by product, by subsidiary, by region etc. |
3 | 15 | 15 |
File-based GL integration A file-based manual extract of Zuora data, pre-formatted for upload into general ledgers that have CSV based imports. |
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International Financial Operations Currency Conversion, FX gain/loss reporting, international payment methods, reporting currency. |
Platform Scalability, Security & Compliance | Growth | Enterprise | Nine |
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The Zuora sandbox is a nonproduction environment that provides full access to the Zuora API. |
1 | 2 | 5 |
Included Other Non-Production Tenants Non-production tenants, such as Performance Test Environments or Production Copy Environments. |
0 | 0 | 0 |
Included Production Tenants Real-time staging environment where Zuora services are executed for day-to-day business operations. |
1 | 1 | 1 |
Scale high-volume processes in Zuora, including bill runs and payments runs, and raise API concurrency limits. |
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Scale high-volume processes and operations in Zuora on a dedicated shard. |
N/A | N/A | |
The ability to segment financial data and processes into a separate segment with a parent-child relationship to manage different geographies, currencies, product lines, etc. |
0 | 0 |
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The ability to provide a 2nd verification beyond username and password when logging into Zuora. |
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Active Subscribers The threshold of Active Subscribers in Zuora Central by platform edition. |
Up to 25,000 |
Up to 500,000 |
Up to 2,000,000 This limit does not apply to customers who purchased the Nine edition prior to July 2019. |
Additional Subscribers Additional subscribers can be added. |
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Subscription Warehouse Secure Share Access your Zuora data in real-time from directly within your organization's own Snowflake account. Committed TAR or managed data entitlements apply. |
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The ability for users to login to Zuora with credentials maintained in the customer's central SAML-supported repository. |
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Synchronization of Zuora and Salesforce data (products, accounts, subscriptions, invoices, payments, refunds etc.) |
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Professional | Advanced | Expert | |
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Yearly allowance of workflow tasks. Additional workflow tasks can be purchased. |
5,000,000 |
25,000,000 |
100,000,000 |
Zuora Revenue (fka RevPro)
Low Volume | High Volume | |
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Low Volume: Up to 1,000,000 Transactions per year. Includes 2 Revenue Sandbox (Non Production Tenant). |
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High Volume: Up to 6,000,000 Transactions per year. Additional Transaction Records can be purchased. Includes 2 Revenue Sandbox (Non Production Tenant). |
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Performance Booster Elite (Zuora Revenue) Scale medium to high volume revenue recognition processes to meet the demands of peak periods and larger batch operations on a dedicated shard. |
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Performance Booster Elite+ (Zuora Revenue) Scale high volume revenue recognition processes to meet the demands of peak periods and larger batch operations on a dedicated shard. |
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Consumption Revenue Ability to support consumption revenue recognition methodology including usage overage recognition. Automation to support revenue recognition impacts for contract modifications related to consumption offerings. Ability to report on consumption history and usage tracking through available reports and through the revenue contract workbench. |
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Revenue Connectors Connect Revenue to the available ERPs to manage seamless bi-directional data flows. The following are available as add-ons:
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Zuora CPQ
Zuora CPQ for Salesforce | Growth | Enterprise | Nine |
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Zuora CPQ must be purchased to gain access to the features listed below. |
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Configurable, native force.com quoting capabilities for assisted sales across the subscription lifecycle Includes capabilities such as Zuora Developer Kit, Guided Selling, Rules Engine, Ramps, and more! |
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Synchronization of Zuora and Salesforce data (products, accounts, subscriptions, invoices, payments, refunds etc).
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Zuora Collections
Growth | Enterprise | Nine | |
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Zuora Collections must be purchased to gain access to the features listed below. |
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Yearly allowance of workflow tasks. Additional workflow tasks can be purchased. |
200,000 workflow tasks included |
1,000,000 workflow tasks included |
1,000,000 workflow tasks included |
Zuora Marketplace
Growth | Enterprise | Nine | |
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Zuora Connector for Hubspot CRM An integration that allows your Hubspot CPQ/CRM frontend to sync data bi-directionally to and from your Zuora subscription billing backend. |
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Prebuilt Apps that extend Zuora to meet bespoke requirements unique to customers' industry, geography, and business processes. Specific apps purchased will vary by contract. |
Add-On (Prices vary by App) | Add-On (Prices vary by App) | Add-On (Prices vary by App) |
Summary Level Connector to a supported General Ledger. |
1 Connector |
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Connector to a supported Tax service. |
1 Connector |
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Access to exclusive tools used by the Zuora GS team to perform mass migration and updates |
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The Connector for NetSuite combines Zuora's subscription billing capabilities with NetSuite's ERP/Financials solution with bi-directional integration across every core application module to seamlessly combine the two applications. Includes 2 connector licenses (one Production and one Sandbox). |
2 connector licenses |
2 connector licenses |
2 connector licenses |
Automate payment-to-invoice matching for checks received by lockbox banking providers. |
Support and Services
Growth | Enterprise | Nine | |
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Standard Support See below for additional details. Includes 24x7 Community, 24x7 service availability monitoring, Live 24x5 global support, online ticket support, email support, and unlimited included incidents. |
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SLA and Priority Queue See below for additional details. Includes all Growth Support features, as well as phone support, standard Salesforce development support, priority queue, application uptime SLA, and support response times SLA. |
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Advanced SFDC and Payment Gateway Support See below for additional details. Includes all Growth Support and Enterprise Support features, as well as Advanced Salesforce Gateway support and Advanced Payment Gateway support. |
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Technical Account Manager (TAM) Guidance on the maintenance of your implementation. Advisory support on how to keep up with best practices as your business evolves. |
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Access to on-demand courses covering the basics of Zuora products is included with all editions. Seats to Zuora University are available for purchase and include access to advanced training, live classes and workshops, certification exams, and a training sandbox. |
On-demand basics courses Virtual class, certification exam, subscription (includes all classes, exams, and a training sandbox) |
On-demand basics courses Virtual class, certification exam, subscription (includes all classes, exams, and a training sandbox) |
On-demand basics courses Virtual class, certification exam, subscription (includes all classes, exams, and a training sandbox) |
Turnkey Managed Services - Subscription Single point of contact for Turnkey, as well as support oversight. Global NOC monitoring and support. Specialized support delivered via run book per customer requirements. Assistance managing subscription activity, and recommendations based on best practices. Perform mass updates on subscription items when required. Reporting on activity, trends, and recommendations. |
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Turnkey Managed Services - Billing Single point of contact for Turnkey, as well as support oversight. Global NOC monitoring, troubleshooting, and support for billing runs and workflows. Specialized support delivered via run book per customer requirements. Perform mass updates and minor changes. Ensure billing revenue is complete. Process tuning and report on activity, trends, and recommendations. |
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Turnkey Managed Services - Payment Single point of contact for Turnkey, as well as support oversight. Global NOC monitoring, troubleshooting, and support for payment runs and workflows. Specialized support delivered via run book per customer requirements. Perform mass updates and minor changes. Process tuning and report on activity, trends, and recommendations. |
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Turnkey Managed Services - Revenue Single point of contact for Turnkey, as well as support oversight. Global NOC monitoring, troubleshooting, and support for revenue activity. Specialized support delivered via run book per customer requirements. Oversee and support data transfers, changes and mass updates. Validate period open/close. Process tuning and report on activity, trends, and recommendations. |
Support Items | Growth | Enterprise Zuora Revenue |
Nine |
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Included Incidents |
Unlimited | Unlimited | Unlimited |
24x7 Community |
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24x7 Service Availability Monitoring |
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Live 24x5 Global Support |
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Online Ticket Support |
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Email Support |
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Phone Support |
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Standard Salesforce Development Support |
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Priority Queue |
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Application Uptime SLA |
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Support Response Times SLA |
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Advanced Salesforce Development Support If Zuora determines it is likely an issue Customer reports to Zuora was caused by Salesforce’s platform, Zuora will help Customer and Salesforce resolve the issue. |
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Advanced Payment Gateway Support If Zuora determines it is likely an issue Customer reports to Zuora was caused by Customer’s chosen payment gateway(s), Zuora will help Customer and the payment gateway(s) resolve the issue. |
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Customization Support If Zuora determines it is likely that an issue Customer reports to Zuora was caused by a customization to the Zuora Service, Zuora’s support team will make commercially reasonable efforts to help Customer resolve the issue, free of additional charge. |
Premium and Premium Elite Support | Growth | Enterprise Zuora Revenue |
Nine |
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Fast-track service during business hours with access to a Named Account Support Engineer. |
Not available | ||
The highest level of customer support and priority response for cases, priority-level SLAs with access to an assigned Technical Account Manager to personally manage your support cases. |
Not available |
Usage of the Zuora Service
If Customer’s use of the Service exceeds the usage limits in the applicable contracts or as described in this Knowledge Center article for any products provided, Customer must either purchase additional usage, if applicable, or move to the next edition of the Service. If Customer does not choose either of the options, Customer shall be considered out of compliance with such Service.