Zuora Editions before August 2017
This article describes the features and services that come with each edition of Z-Business, Zuora Platform, add-ons, and Global Support Plans.
Contact Zuora Sales if you are interested in purchasing additional features and services.
Legend
Included in Base Fee | 
Additional Fees Apply
Z-Business
Commerce
| Feature | Growth Edition | Enterprise Edition | Nine Edition |
|---|---|---|---|
| Subscription Pricing Catalog | |
|
|
|
Entitlements Lets you associate many features with a product and bundle them together. The "Feature" concept is available from the Zuora Product Catalog, Quotes, and Subscriptions. See the following for more information:
|
N/A | |
|
| Subscription and Amendment Lifecycle Management | |
|
|
| Hosted Payment and Subscribe Pages | |
|
|
| REST and SOAP storefront APIs and Libraries | |
|
|
| Zuora for Salesforce: See Z-Commerce Add-ons for details | |
|
|
Billing
| Feature | Growth Edition | Enterprise Edition | Nine Edition |
|---|---|---|---|
| Automated Invoicing | |
|
|
| Taxation | |
|
|
|
Hierarchical Billing Lets you bill customers that have parent-child accounts or multiple enterprise divisions. |
|
|
|
| Native Avalara Tax Service Integration
This feature is in Limited Availability. |
|
|
|
| Electronic Payment Collections | |
|
|
| Currencies | 1 | unlimited | unlimited |
| Payment Gateways | 1 | unlimited | unlimited |
Finance
| Feature | Growth Edition | Enterprise Edition | Nine Edition |
|---|---|---|---|
| Chart of Accounts Management | |
|
|
| Accounting Close Capabilities | |
|
|
|
Support use of credit/debit memos for managing account credit and invoice balance settlement. This feature is in Limited Availability |
|
|
|
| General Ledger (GL) Segments Included
Lets you get summary journal entries from Zuora that are segmented through configurable "general ledger segments". |
3 | 15 | 15 |
|
Ability to settle invoice and debit memo balances at the line item level using either payments or credit memos. This feature is in Limited Availability |
N/A | |
|
| File-based GL Integration | |
|
|
| Revenue Recognition Package: See Z-Finance Add-ons for details | |
|
|
| Automated GL Connectors: See Z-Finance Add-ons for details | |
|
|
|
The ability to manage separate financial processes and operations across different business divisions, legal entities, subsidiaries, geos, or other entity structures in a single Zuora tenant. This feature is in Limited Availability. |
N/A | |
|
|
Deferred Revenue Reports The ability to create and manage revenue recognition rules that are triggered after a customer is billed |
|
|
|
|
Manual Revenue Distribution The ability to manually distribute revenue amounts within a revenue schedule via the Zuora user interface |
|
|
|
|
Revenue Workbench Provides visibility into revenue schedules awaiting manual distribution |
|
|
|
|
Standard FX rates Real-time Oanda integration for daily FX rates |
|
|
|
|
Custom FX rates Upload custom FX rates from a rate provider |
N/A | |
|
Zuora Platform
| Feature | Growth Edition | Enterprise Edition | Nine Edition |
|---|---|---|---|
| Two-factor Authentication | |
|
|
| Custom Roles | N/A | |
|
| N/A | |
|
|
| SMTP Email Server Configuration | N/A | |
|
| Data Access Control | N/A | N/A | |
| Capacity Booster
Additional capacity options to support performance and scalability needs |
N/A | N/A | |
Analytics Capabilities
| Feature | Growth Edition | Enterprise Edition | Nine Edition |
|---|---|---|---|
| Pre-Built Reports | |
|
|
| Custom Reports | |
|
|
| Schedule & Share | |
|
|
Zuora Add-on's
Z-Commerce Add-on
| Feature | Growth Edition | Enterprise Edition | Nine Edition |
|---|---|---|---|
| Zuora CPQ | |
|
|
| Zuora Quotes | included with add-on | included with add-on | |
| Zuora 360 | included with add-on | included with add-on | |
| Developer Libraries and SDKs | included with add-on | included with add-on | |
| Guided Selling | included with add-on | included with add-on | |
| Entitlements in Salesforce | N/A | |
|
Z-Finance Add-on
| Feature | Growth Edition | Enterprise Edition | Nine Edition |
|---|---|---|---|
| Revenue Recognition Package | |
|
|
| Billing-based Rules | included with add-on | included with add-on | |
| Manual Revenue Distribution | included with add-on | included with add-on | |
| Custom Revenue Recognition Models | N/A | included with add-on | |
| Revenue Workbench | N/A | included with add-on | |
| Automated GL Connector – Z-Suite | |
|
|
Insights Add-on
| Feature | Included? |
|---|---|
| Subscriber Identity | |
| Segments | |
| Salesforce Sync | |
| Additional Data Sources | |
| Standard Fields | |
| Additional Metrics & Attributes | |
| Zuora Connect Insights Applications | 3 included |
| Standard per User Fee | |
| Admin per User Fee | |
| Predictive Scoring | |
Connect Add-on
| Feature | Purchase by app |
|---|---|
|
Prebuilt Apps that extend Zuora to meet bespoke requirements unique to customers' industry, geography, and business processes. Specific apps purchased will vary by contract. |
|
International Add-on
| Feature | Growth Edition | Enterprise Edition | Nine Edition |
|---|---|---|---|
|
Unlimited Payment Gateways Unlimited payment gateways for customers on the Growth Edition |
|
|
|
|
Unlimited Currencies Unlimited currencies for customers on the Growth edition |
|||
|
FX Conversion capabilities FX conversion capabilities include: Gains and loss reports from currency conversion, FX data in exports and data sources, and automatic conversion of all transactions into a home currency by tenant/entity |
Support and Services
| Feature | Growth Edition | Enterprise Edition | Nine Edition |
|---|---|---|---|
| Growth Support | |
|
|
| Enterprise Support with SLA + Priority Queue | |
|
|
| Included Sandboxes
The Zuora Sandbox is a non-production environment that provides full access to the Zuora API. |
1 | 1 | 3 |
| Nine Support with Advanced Salesforce and Payment Gateway Support | N/A | N/A | |
| Customer Success Manager (CSM)
All Zuora customers can receive ad hoc Customer Success Management services. Some customers will receive an assigned CSM at Zuora’s discretion depending on the edition purchased and other factors. |
N/A | |
|
Support Plans
See Global Support Scope for more information
| Feature | Growth Edition Support | Enterprise Edition Support | Nine Edition Support |
|---|---|---|---|
| Number of Reported Incidents Allowed | unlimited | unlimited | unlimited |
| 24x7 Global Support Community | |
|
|
| 24x7 Service Availability Monitoring | |
|
|
| Live 24x5 Global Support | |
|
|
| Number of Designated Customer Support Users | 5 named contacts |
20 named contacts |
unlimited |
| Online Ticket Support | |
|
|
| Email Support | |
|
|
| Phone Support | N/A | |
|
| Book Appointments | N/A | |
|
| Online Chat Support | N/A | |
|
| Standard Salesforce Development Support | N/A | |
|
| Priority Queue | N/A | |
|
| Application Uptime SLA | N/A | |
|
| Support Response Time SLA | N/A | |
|
| Advanced Salesforce Development Support | N/A | N/A | |
| Advanced Payment Gateway Support | N/A | N/A | |
Usage of the Zuora Service
If Customer’s use of the Service exceeds the usage limits in the applicable contracts or as described in this Knowledge Center article for any products provided, Customer must either purchase additional usage, if applicable, or move to the next edition of the Service. If Customer does not choose either of the options, Customer shall be considered out of compliance with such Service.