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Zuora Editions

Zuora

Zuora Editions

This article describes the features and services that come with Zuora Editions, Zuora Product add-ons, and Global Support Plans.

Contact Zuora Sales if you are interested in purchasing additional features and services.

The 'packaging and pricing' information provided below for Zuora's SaaS Service became effective January 4, 2024. For customers whose relationship with Zuora is governed by prior versions of our 'packaging and pricing' information and/or other contract terms, please instead consult your applicable contract terms.

Legend:

  • File:Z_Media/checkmarkGreen_xsm.png Included in Base Fee
  • File:Z_Media/greenDollar.png   Additional Annual Fee applies unless another cost model is noted

Applications

Zuora Billing

Central Product Catalog  Growth Enterprise Nine

Subscription Pricing Catalog

Subscription pricing catalog that includes the ability to create one-time, recurring, and usage pricing models.

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Currencies

The ability to price services in different currencies.

Unlimited Unlimited Unlimited

Entitlements

The ability to track features per product and enable feature-level provisioning.

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Order Management Growth Enterprise Nine

Subscription Lifecycle Management

The ability to change subscriptions mid-stream, and for downstream processes such as billing, payment and revenue operations to automatically adjust based on those changes.

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Multi-Action Order Management

The ability to create orders with multiple actions in Zuora, for new subscriptions and subscription changes.

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Ramps

The ability to create a multiyear ramp deal natively.

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Owner Transfers for Subscriptions

The ability to manage complex subscription and billing relationships in a customer account. Set account owner and invoice owners at the subscription level.

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Account Hierarchies

The ability to manage customers that have parent-child accounts or multiple enterprise divisions.

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Rating & Billing Growth Enterprise Nine

Usage Ingestion

The ability to ingest usage events via API or import usage events via the UI.

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Rating

The ability to rate for usage events against Zuora's product rate plans to determine how much to charge a customer.

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Flexible Billing

The ability to bill your customers efficiently and flexibly. Includes 2 features:

  • Flexible Billing Attributes - Supports subscriptions for different locations, contacts, payment terms, invoice templates, sequence sets.
  • Billing Schedule - Provides you the capability and flexibility to bill your customers based on contract negotiations or project milestones.
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Taxation

Zuora's out-of-box taxation engine. For customers that have simple tax needs and can maintain tax rate tables themselves.

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Bill Runs and Payment Runs

The ability to group customers into multiple segments and automate billing/payments differently per group.

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Automated Invoicing

The ability to automatically rate, generate, and deliver invoices in bulk and ad hoc.

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Credit/Debit Memos

The ability to correct and adjust charge discrepancies on invoices and to manage the balance due on a particular invoice or account.

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Unapplied Payments

The ability to create payments for unknown billing accounts, overpaid invoices, or unbilled transactions.

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Invoice Item Settlement

The ability to apply payments, credit memos, and refunds at the invoice item level.

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Advanced Consumption Billing

Near real-time rating and tracking of usage for usage charge models, and additional pricing strategies like Credit-Based & Cash-Based Prepaid with Drawdown, Minimum Commitment, Mediation, and more.

"Consumption Record" means each individual unique usage record.

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Up to 10,000,000 annual Consumption Records included

 

greenDollar.png for additional Consumption Records

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Up to 100,000,000 annual Consumption Records included

 

greenDollar.png for additional Consumption Records

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Up to 300,000,000 annual Consumption Records included

 

greenDollar.png for additional Consumption Records

 

Global Payments Growth Enterprise Nine

Configurable Payment Retry (CPR)

Configure retry logic for failed electronic payments based on a customer's profile and several other characteristics of its failed payment.

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Hosted Payment and Subscribe Pages

Point and click tools to create pages that enable secure capture of payment and order information on web commerce portals.

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Electronic Payment Collections

Automatic processing of electronic payments through one of Zuora's pre-integrated payment gateways.

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Payment Gateways

Pre-built integrations to payment gateways.

Up to 2 Up to 5 Up to 10

Additional Gateways

Additional gateways can be added.

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Zuora Fraud Protection

Assess the risk of new payment methods and/or payment transactions.

50,000 Screening Requests come included with base access.

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Reporting & Analytics Growth Enterprise Nine

Pre-Built Reports

Set of standard reports covering Bookings, Billings, Cash and Revenue metrics.

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Custom Reports

The ability to dynamically edit pre-built reports or build customized reports.

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Schedule & Share

The ability to schedule automatic report runs and share reports with other Zuora users either in-app or via email.

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Standard Subscription Metrics

Transaction logging to calculate subscription metrics including MRR, ARR, and Recurring Revenue Changes (eg. expansion, contraction, churn, and new business).

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Analytics

The ability to access a dashboard that displays key subscription metric trends, create cards that can be pinned to the dashboard, and create a datasets, which represents any custom metric pulled from Zuora business objects. Datasets are the data tables that drive the dashboard and cards used to visualize that data.

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Up to 10 Datasets

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Up to 75 Datasets

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Up to 100 Datasets

 

Zuora Central Platform Growth Enterprise Nine

Multi-Org for Billing

Create segments within your tenant that allow segmentation of user data and access controls.

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Zuora Protect

Suite of advanced security features.

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Zuora Connector for App Stores

Ability to configure the connector with a simple and intuitive UI. A centralized view of all the events along with the ability to retry failed transactions

Available Connectors:

  • Apple Appstore

  • Google Play Store

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Zuora Warehouse

An elastically scalable data warehouse service provided by Zuora. You can leverage Zuora Warehouse to run high-performance queries on unlimited data volumes.

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Data Query

With Data Query, you can leverage the power of SQL to perform joins on accounts, subscriptions, orders, invoices, payments, usages, and more.

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Custom Objects

Data objects that store unique subscription-related data. ‘Record’ is one instance, or row, in the custom object.

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Up to 2 Objects

(Up to 25,000 Records each object)

File:Z_Media/greenDollar.png 1 additional Object add-on only

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Up to 10 Objects

(Up to 10,000,000 Records each object)

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Up to 20 Objects

(Up to 10,000,000 Records each object)

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Audit Trail

A log of key system activities such as logins and changes to financial settings.

The log will maintain historical data up to the number of months as defined in the Editions.

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7 years

 

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7 years

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7 years

Central Sandbox

A Non-Production environment that provides full production copy of data.

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Developer Sandbox

Isolated copy of production configuration and settings without data for development and testing.

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Custom Fields

You can extend the business objects in your Zuora billing tenant by defining custom fields. Custom fields you define are visible in the Zuora user interface and are available through the Zuora API.

50 custom fields (10 of which are indexed) 75 custom fields (15 of which are indexed)

100 custom fields (20 of which are indexed)

 

Zuora Connector for Data Warehousing

Billing:

Move your data from Zuora to the destination of your choice!

Zuora supports connections to the following:

  • Aurora MySQL

  • AWS Athena

  • AWS Aurora

  • AWS RDS

  • AWS Redshift

  • AWS S3

  • Azure Blob Storage

  • Databricks

  • GCP Postgres

  • Generic MySQL

  • Generic Postgres

  • Google BigQuery

  • Google Cloud Storage

  • SQL Server

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Subscription Accounting Growth Enterprise Nine

Chart of Accounts Management

Create a chart of accounts structure in Zuora.

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Accounting Close Capabilities

Lock and close accounting periods to prevent changes and improve auditability.

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GL Segments Included

GL segmentation allows customers to get summary journal entries from Zuora that are segmented by configurable "general ledger segments", where the segments can align to any structure that the finance team needs to segment journal entries by. So for example, instead of getting just a simple A/R journal entry, finance teams can get journal entries by product, by subsidiary, by region etc.

3 15 15

File-based GL integration

A file-based manual extract of Zuora data, pre-formatted for upload into general ledgers that have CSV based imports.

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International Financial Operations

Currency Conversion, FX gain/loss reporting, international payment methods, reporting currency.

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Platform Scalability, Security & Compliance Growth Enterprise Nine

Included API Sandboxes

The Zuora sandbox is a nonproduction environment that provides full access to the Zuora API.

1 2 5

Included Other Non-Production Tenants

Non-production tenants, such as Performance Test Environments or Production Copy Environments.

0 0 0

Included Production Tenants

Real-time staging environment where Zuora services are executed for day-to-day business operations.

1 1 1

Performance Booster

Scale high-volume processes in Zuora, including bill runs and payments runs, and raise API concurrency limits.

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Performance Booster Elite

Scale high-volume processes and operations in Zuora on a dedicated shard. 

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Multi-Entity Management

The ability to segment financial data and processes into a separate segment with a parent-child relationship to manage different geographies, currencies, product lines, etc.

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2 Factor Authentication

The ability to provide a 2nd verification beyond username and password when logging into Zuora.

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Active Subscribers

The threshold of Active Subscribers in Zuora Central by platform edition.

Up to 25,000

Up to 500,000

Up to 2,000,000

This limit does not apply to customers who purchased the Nine edition prior to July 2019.

Additional Subscribers

Additional subscribers can be added.

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Subscription Warehouse Secure Share

Access your Zuora data in real-time from directly within your organization's own Snowflake account. Committed TAR or managed data entitlements apply.

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Single Sign On (SSO)

The ability for users to login to Zuora with credentials maintained in the customer's central SAML-supported repository.

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360 Sync

Synchronization of Zuora and Salesforce data (products, accounts, subscriptions, invoices, payments, refunds etc.)

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  Professional Advanced Expert

Workflow

Yearly allowance of workflow tasks. Additional workflow tasks can be purchased.

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5,000,000
workflow tasks included

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25,000,000
workflow tasks included

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100,000,000
workflow tasks included

 

Zuora Revenue (fka RevPro)

  Low Volume High Volume

Low Volume: Up to 1,000,000 Transactions per year.

Includes 2 Revenue Sandbox (Non Production Tenant).

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High Volume: Up to 6,000,000 Transactions per year. Additional Transaction Records can be purchased.

Includes 2 Revenue Sandbox (Non Production Tenant).

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Performance Booster Elite (Zuora Revenue)

Scale medium to high volume revenue recognition processes to meet the demands of peak periods and larger batch operations on a dedicated shard.

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Performance Booster Elite+ (Zuora Revenue)

Scale high volume revenue recognition processes to meet the demands of peak periods and larger batch operations on a dedicated shard.

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Consumption Revenue

Ability to support consumption revenue recognition methodology including usage overage recognition. Automation to support revenue recognition impacts for contract modifications related to consumption offerings. Ability to report on consumption history and usage tracking through available reports and through the revenue contract workbench.

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Revenue Connectors

Connect Revenue to the available ERPs to manage seamless bi-directional data flows.

The following are available as add-ons: 

  • Revenue Connector for Dynamics 365 Finance
  • Revenue Connector for NetSuite
  • Revenue Connector for Oracle
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Zuora CPQ

Zuora CPQ for Salesforce Growth Enterprise Nine

Zuora CPQ

Zuora CPQ must be purchased to gain access to the features listed below.

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Quotes

Configurable, native force.com quoting capabilities for assisted sales across the subscription lifecycle

Includes capabilities such as Zuora Developer Kit, Guided Selling, Rules Engine, Ramps, and more!

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360 Sync

Synchronization of Zuora and Salesforce data (products, accounts, subscriptions, invoices, payments, refunds etc).

 

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Zuora Collections

  Growth Enterprise Nine

Zuora Collections

Zuora Collections must be purchased to gain access to the features listed below.

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Advanced Payment Manager

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Collections Window

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Configurable Lockbox

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Configurable Payment Retry

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Notes

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Statement Generator

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Workflow

Yearly allowance of workflow tasks. Additional workflow tasks can be purchased.

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200,000 workflow tasks included

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1,000,000 workflow tasks included

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1,000,000 workflow tasks included

 

Commerce

  Growth Enterprise Nine

Subscriber Portal - Account Management

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Promo Codes

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Zuora Marketplace

  Growth Enterprise Nine

Zuora Connector for Hubspot CRM

An integration that allows your Hubspot CPQ/CRM frontend to sync data bi-directionally to and from your Zuora subscription billing backend.

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Marketplace Applications

Prebuilt Apps that extend Zuora to meet bespoke requirements unique to customers' industry, geography, and business processes. Specific apps purchased will vary by contract.

Add-On (Prices vary by App) Add-On (Prices vary by App) Add-On (Prices vary by App)

Automated GL Connectors

Summary Level Connector to a supported General Ledger.

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1 Connector

Tax Connector

Connector to a supported Tax service.

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1 Connector

Developer Tools

Access to exclusive tools used by the Zuora GS team to perform mass migration and updates

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Connector for NetSuite

The Connector for NetSuite combines Zuora's subscription billing capabilities with NetSuite's ERP/Financials solution with bi-directional integration across every core application module to seamlessly combine the two applications. Includes 2 connector licenses (one Production and one Sandbox).

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2 connector licenses

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2 connector licenses

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2 connector licenses

Configurable Lockbox

Automate payment-to-invoice matching for checks received by lockbox banking providers.

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Support and Services

  Growth Enterprise Nine

Standard Support

See below for additional details. Includes 24x7 Community, 24x7 service availability monitoring, Live 24x5 global support, online ticket support, email support, and unlimited included incidents.

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SLA and Priority Queue

See below for additional details. Includes all Growth Support features, as well as phone support, standard Salesforce development support, priority queue, application uptime SLA, and support response times SLA.

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Advanced SFDC and Payment Gateway Support

See below for additional details. Includes all Growth Support and Enterprise Support features, as well as Advanced Salesforce Gateway support and Advanced Payment Gateway support.

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Premium Support

Fast-track service during business hours with access to a Named Account Support Engineer to personally manage your support cases.

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Premium Elite Support

The highest level of customer support and priority response for cases, priority-level SLAs with access to a Named Account Support Engineer to personally manage your support cases. In addition, an assigned offshore Technical Account Manager provides guidance on the maintenance of your implementation and advisory support on how to keep up with best practices as your business evolves.

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Signature Elite Support

The highest level of customer support and priority response for cases, priority-level SLAs with access to a Named Account Support Engineer to personally manage your support cases.  In addition, an assigned Senior Onshore Enterprise Solution Architects (ESA) provides architecture and technical deployment expertise to help accelerate business results, optimize for growth, and mitigate system risk.

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Technical Account Manager (TAM)

The Offshore Technical Account Manager provides guidance on the maintenance of your implementation. Advisory support on how to keep up with best practices as your business evolves. 

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Enterprise Solution Architect (ESA)

Senior Onshore Enterprise Solution Architects (ESA) to provide architecture and technical deployment expertise to help accelerate business results, optimize for growth, and mitigate system risk.

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Zuora University Training

Access to on-demand courses covering the basics of Zuora products is included with all editions.

Seats to Zuora University are available for purchase and include access to advanced training, live classes and workshops, certification exams, and a training sandbox.

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On-demand basics courses

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On-demand basics courses

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On-demand basics courses

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Turnkey Managed Services - Billing

Single point of contact for Turnkey, as well as support oversight. Global NOC monitoring, troubleshooting, and support for billing runs and workflows. Specialized support delivered via run book per customer requirements. Perform mass updates and minor changes. Ensure billing revenue is complete. Process tuning and report on activity, trends, and recommendations.

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Turnkey Managed Services - Payment

Single point of contact for Turnkey, as well as support oversight. Global NOC monitoring, troubleshooting, and support for payment runs and workflows. Specialized support delivered via run book per customer requirements. Perform mass updates and minor changes. Process tuning and report on activity, trends, and recommendations.

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Turnkey Managed Services - Revenue

Single point of contact for Turnkey, as well as support oversight. Global NOC monitoring, troubleshooting, and support for revenue activity. Specialized support delivered via run book per customer requirements. Oversee and support data transfers, changes and mass updates. Validate period open/close. Process tuning and report on activity, trends, and recommendations.

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Support Items Growth Enterprise
Zuora Revenue
Nine

Included Incidents

Unlimited Unlimited Unlimited

24x7 Community

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24x7 Service Availability Monitoring

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Live 24x5 Global Support

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Online Ticket Support

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Email Support

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Phone Support

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Standard Salesforce Development Support

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Priority Queue

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Application Uptime SLA

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Support Response Times SLA

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Advanced Salesforce Development Support

If Zuora determines it is likely an issue Customer reports to Zuora was caused by Salesforce’s platform, Zuora will help Customer and Salesforce resolve the issue.

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Advanced Payment Gateway Support

If Zuora determines it is likely an issue Customer reports to Zuora was caused by Customer’s chosen payment gateway(s), Zuora will help Customer and the payment gateway(s) resolve the issue.

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Customization Support

If Zuora determines it is likely that an issue Customer reports to Zuora was caused by a customization to the Zuora Service, Zuora’s support team will make commercially reasonable efforts to help Customer resolve the issue, free of additional charge.

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Usage of the Zuora Service

If Customer’s use of the Service exceeds the usage limits in the applicable contracts or as described in this Knowledge Center article for any products provided, Customer must either purchase additional usage, if applicable, or move to the next edition of the Service. If Customer does not choose either of the options, Customer shall be considered out of compliance with such Service.