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Overview of Delivery Adjustments


Overview of Delivery Adjustments

You can create delivery adjustments corresponding to end customer-initiated refunds, for example, due to unqualified deliveries. After you specify the start and end dates of an adjustment period in a subscription, Zuora creates one delivery adjustment record for each charge each day. Zuora generates a Credit Memo automatically once a delivery adjustment is created.


You can now create delivery adjustments for the end customer-initiated refund.

If needed, you can also cancel a specific delivery adjustment.

The following flowchart shows you how Zuora proceeds if you create delivery adjustments and cancel a specific delivery adjustment.

Adjustments creation and cancelation_2023May12.png

Notes for Invoice Settlement operations

If you want to perform the Invoice Settlement operations on credit memos created by delivery adjustment, note the following: