You can create delivery adjustments corresponding to end customer-initiated refunds, for example, due to unqualified deliveries. After you specify the start and end dates of an adjustment period in a subscription, Zuora creates one delivery adjustment record for each charge each day. Your start and end dates could be any dates in the past and today, the default number of days eligible for adjustment is 30 days. Zuora generates a Credit Memo automatically once a delivery adjustment is created.
You can now create delivery adjustments for the end customer-initiated refund.
If needed, you can also cancel a specific delivery adjustment.
The following flowchart shows you how Zuora proceeds if you create delivery adjustments and cancel a specific delivery adjustment.
Notes for Invoice Settlement operations
If you want to perform the Invoice Settlement operations on credit memos created by delivery adjustment, note the following:
- You may perform the following operations:
- You cannot perform the following operations: