You can create delivery adjustments corresponding to end customer-initiated refunds, for example, due to unqualified deliveries. After you specify the start and end dates of an adjustment period in a subscription, Zuora creates one delivery adjustment record for each charge each day. Zuora generates a Credit Memo automatically once a delivery adjustment is created.
You can now create delivery adjustments for the end customer-initiated refund.
If needed, you can also cancel a specific delivery adjustment.
The following flowchart shows you how Zuora proceeds if you create delivery adjustments and cancel a specific delivery adjustment.
Notes for Invoice Settlement operations
If you want to perform the Invoice Settlement operations on credit memos created by delivery adjustment, note the following:
- You may perform the following operations:
- You cannot perform the following operations: