Renew prepayment subscription

Overview

After you have created a prepayment subscription through Orders, you can renew the subscription for your customer. 

Suppose your customer has subscribed to the following charges for 12 months from 2022-01-01 to 2022-12-31:

After a while, your customer wants to renew the subscription for another 12 months from 2023-01-01 to 2023-12-31. You can do this for your customer through the Zuora UI or REST API. 

Zuora UI

Follow the steps described in Renew a subscription. 

See the Notes and limitations section for things to consider when renewing prepayment subscriptions. 

REST API

Use the Create an order operation to cancel the subscription. 

Sample request body: Renew a subscription for another 12 months with the new term start date as 2023-01-01.

...
"orderActions": [
   {
       "type": "RenewSubscription",
       "triggerDates": [
           {
               "name": "ContractEffective",
               "triggerDate": "2023-01-01"
           },
           {
               "name": "ServiceActivation",
               "triggerDate": "2023-01-01"
           },
           {
               "name": "CustomerAcceptance",
               "triggerDate": "2023-01-01"
           }
       ]

Once the order action is activated, your customer is granted 10 million API calls valid to use each month from 2023-01-01 to 2023-12-31 on a use-it-or-lose-it basis. 

You can view the customer’s prepaid balance through the Zuora UI or Data Query. 

Notes and limitations

• Renewal term can be Evergreen. If you want to enable the support of evergreen subscriptions in the Prepaid with Drawdown feature, submit a request at Zuora Global Support.
• The length of the renewal term must be one or multiple times of the existing validity period.