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Zuora Editions

This article describes the features and services that come with each edition of Zuora Central Platform, Zuora Product add-ons, and Global Support Plans.

Contact Zuora Sales if you are interested in purchasing additional features and services.

The 'packaging and pricing' information provided below for Zuora's SaaS Service became effective August 1, 2017. For customers whose relationship with Zuora is governed by prior versions of our 'packaging and pricing' information and/or other contract terms, please instead consult your applicable contract terms.

Legend

 File:Z_Media/checkmarkGreen_xsm.png Included in Base Fee | File:Z_Media/greenDollar.png Additional Fees Apply 


Zuora Central Platform

Pricing Engine  Growth Enterprise Nine

Subscription Pricing Catalog

Subscription pricing catalog that includes the ability to create one-time, recurring, usage pricing models, and features.

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Currencies

Price services in different currencies.

Unlimited Unlimited Unlimited

 

Subscription Orders Engine Growth Enterprise Nine

Subscription and Amendment Lifecycle Management

Change subscriptions mid-stream, and for downstream processes such as billing, payment and revenue operations to automatically adjust based on those changes.

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Owner Transfers for Subscriptions

Manage complex subscription and billing relationships in a customer account. Set account owner and invoice owners at the subscription.

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Account Hierarchies

Manage customers that have parent-child accounts or multiple enterprise divisions.

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Rating Engine Growth Enterprise Nine

Usage Ingestion

Ingest usage events via API or import usage events via the UI.

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Rating

Rate for usage events against Zuora's product rate plans to determine how much to charge a customer.

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Global Payments Engine Growth Enterprise Nine

Hosted Payment and Subscribe Pages

Point and click tools to create pages that enable secure capture of payment and order information on web commerce portals.

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Electronic Payment Collections

Automatic processing of electronic payments through one of Zuora's pre-integrated payment gateways.

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Payment Gateways

Pre-built integrations to payment gateways.

2 5 Unlimited

 

Subscription Metrics Engine Growth Enterprise Nine

Pre-Built Reports

Set of standard reports covering Bookings, Billings, Cash and Revenue metrics.

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Custom Reports

Dynamically edit pre-built reports or build a customized reports.

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Schedule & Share

Schedule automatic report runs and share reports with other Zuora users either in-app or via email.

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Standard Subscription Metrics

Transaction logging to calculate subscription metrics including MRR, TCV, and TCB.

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Subscription Accounting Engine Growth Enterprise Nine

Chart of Accounts Management

Create a chart of accounts structure in Zuora.

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Accounting Close Capabilities

Lock and close accounting periods to prevent changes and improve auditability.

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GL Segments Included

GL segmentation will allow customers to get summary journal entries from Zuora that are segmented by configurable "general ledger segments", where the segments can align to any structure that the finance team needs to segment journal entries by. So for example, instead of getting just a simple A/R journal entry, finance teams can get journal entries by product, by subsidiary, by region etc.

3 Unlimited Unlimited

File-based GL integration

A file-based manual extract of Zuora data, pre-formatted for upload into general ledgers that have CSV based imports.

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Deferred Revenue Reports

A package of capabilities to streamline the process of managing revenue recognition for basic subscription pricing models.

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REST API's, including support for legacy SOAP API's

APIs for integration with external systems

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Included API Sandboxes

The Zuora sandbox is a nonproduction environment that provides full access to the Zuora API.

1 2 5

Included Other Non-Production Tenants

Non-production tenants, such as Performance Test Environments or Production Copy Environments.

0 0 0

Included Production Tenants

Real-time staging environment where Zuora services are executed for day-to-day business operations

1 1 1

Multi-Entity Management

Manage separate financial processes and operations across different business divisions, legal entities, subsidiaries, geos, or other entity structures in a single Zuora tenant.

 

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Up to 3 Entities

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 10 Entities

 

Scalability, Security & Compliance Growth Enterprise Nine

2 Factor Authentication

Ability to provide a 2nd verification beyond username and password when logging into Zuora

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Active Subscribers

The threshold of Active Subscribers in Zuora Central by platform edition

Up to 25,000 Up to 500,000 No Limit

Dedicated Shard

The option to purchase a shard dedicated exclusively to one company.

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Data Access Control*

(Enables Logical Access Controls)

Data access control allows enterprises with multiple divisions and business units to limit who sees what within the application by assigning them to different nodes within a data access hierarchy.

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Single Sign On (SSO)*

The ability for users to login to Zuora with credentials maintained in the customer's central SAML-supported repository.

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SMTP Email Server Configuration

Route the outgoing email notifications through your own email server for more control.

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Object Permissions

Advanced controls on user roles, business data, and system actions at the object level.

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Field Permissions

Advanced controls on user roles, business data, and system actions at the field level.

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International Financial Operations Growth Enterprise Nine

EMEA

Currency Conversion, FX gain/loss reporting, international payment methods, reporting currency.

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All Other Geographies

Currency Conversion, FX gain/loss reporting, international payment methods, reporting currency.

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 Zuora Products

  Growth Enterprise Nine

Zuora CPQ

 

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Quotes

Configurable, native force.com quoting capabilities for assisted sales across the subscription lifecycle

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360 Sync

Synchronization of Zuora and Salesforce data (products, accounts, subscriptions, invoices, payments, refunds etc).

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Zuora Developer Kit

A library of force.com components, classes, and APIs to manage all aspects of subscription commerce, billing, finance.

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Guided Selling

Supports assisted sales scenarios for product catalogs with complex pricing and packaging.

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Rules Engine

Fully configurable rules engine to automate quoting experience.

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Bundling

Create complex edition bundles and offers directly in Salesforce.

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Entitlements in Salesforce

View and modify the list of features for a product within a quote or subscription.

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  Growth Enterprise Nine
Zuora Collect   File:Z_Media/greenDollar.png File:Z_Media/checkmarkGreen_xsm.png

 

  Growth Enterprise Nine
Zuora RevPro   File:Z_Media/greenDollar.png File:Z_Media/greenDollar.png

 

  Growth Enterprise Nine

Zuora Insights

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Dashboard

Visualize board-level KPI's on an interactive dashboard.

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Subscriber Identity

View events, attributes, and metrics at both the account and user level.

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Segments

Dynamically segment accounts and users by common traits and behavioral patterns.

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Salesforce Sync

Surface Insights data in Salesforce, embed visuals and manage credentials.

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Additional Data Sources

Combine data from other systems with your existing Zuora data.

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Standard Fields

Pre-Built set of metrics and attributes available on account and user records.

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Additional Metrics & Attributes

Add your own metrics and attributes beyond the standard set.

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Multi-Entity Roll-up Reporting

The ability to slice key subscription KPI's by entity.

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Zuora Connect Insights Applications

Enables a customer to access 3 existing Zuora Connect Insights Applications of their choice.

Up to 3 Included Up to 3 Included Up to 3 Included

Predictive Scoring

Predict the propensity for renewal and probability of churn.

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  Growth Enterprise Nine
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Taxation

Zuora's out-of-box taxation engine. For customers that have simple tax needs and can maintain tax rate tables themselves.

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Bill Runs and Payment Runs

Group customers into multiple segments and automate billing/payments differently per group.

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Automated Invoicing

Automatically rate, generate, and deliver invoices in bulk and ad hoc.

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  Growth Enterprise Nine
Zuora Connect File:Z_Media/greenDollar.png File:Z_Media/greenDollar.png File:Z_Media/greenDollar.png

Zuora Connect Applications

Prebuilt Apps that extend Zuora to meet bespoke requirements unique to customers' industry, geography, and business processes. Specific apps purchased will vary by contract.

Prices vary by App Prices vary by App Prices vary by App

Automated GL Connectors

Summary Level Connector to a supported General Ledger.

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1 Connector

Tax Connector

Connector to a supported Tax service.

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1 Connector

Developer Tools

Access to exclusive tools used by the Zuora GS team to perform mass migration and updates.

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Support and Services Growth Enterprise Nine

Standard Support

See below for additional details. Includes 24x7 Community, 24x7 service availability monitoring, Live 24x5 global support, designed customer support users, online ticket support, email support, and unlimited included incidents.

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SLA and Priority Queue

See below for additional details. Includes all Growth Support features, as well as phone support, online chat support, standard Salesforce development support, priority queue, application uptime SLA, and support response times SLA.

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Advanced SFDC and Payment Gateway Support

See below for additional details. Includes all Growth Support and Enterprise Support features, as well as Advanced Salesforce Gateway support and Advanced Payment Gateway support.

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Customer Success Manager

All Zuora customers can receive ad hoc Customer Success Management services. Some customers will receive an assigned CSM at Zuora’s discretion depending on the edition purchased and other factors.

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Support Growth Enterprise Nine
Included Incidents Unlimited Unlimited Unlimited
24x7 Community File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png
24x7 Service Availability Monitoring File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png
Live 24x5 Global Support File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png
Designated Customer Support Users 5 named contacts 20 named contacts unlimited
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Email Support File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png
Phone Support   File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png
Online Chat Support   File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png
Standard Salesforce Development Support   File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png
Priority Queue   File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png
Application Uptime SLA   File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png
Support Response Times SLA   File:Z_Media/checkmarkGreen_xsm.png File:Z_Media/checkmarkGreen_xsm.png

Advanced Salesforce Development Support

If Zuora determines it is likely an issue Customer reports to Zuora was caused by Salesforce’s platform, Zuora will help Customer and Salesforce resolve the issue.

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Advanced Payment Gateway Support

If Zuora determines it is likely an issue Customer reports to Zuora was caused by Customer’s chosen payment gateway(s), Zuora will help Customer and the payment gateway(s) resolve the issue.

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Customization Support

If Zuora determines it is likely that an issue Customer reports to Zuora was caused by a customization to the Zuora Service, Zuora’s support team will make commercially reasonable efforts to help Customer resolve the issue, free of additional charge.

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