Define a collection strategy

A collection strategy is a systematic approach to manage and streamline the process of collecting outstanding payments from customers. This typically involves setting up automated reminders, tasks, and escalations based on predefined rules and conditions. You can automate follow-up for individual invoices and multiple invoices for each customer as a combined statement. 

1. Navigate to Automations -> Collection Strategy.  
2. To add a new collection strategy, click New Collection Followup.
3. Enter a name for the collection strategy and then save.
4. To set criteria to follow up on individual invoices, choose Invoice Followup.
5. To set criteria to follow up on invoices for individual customers, choose Statement Followup type.
6. To add a new rule for the collection strategy, click + Followup Action. 
7. Define the type of action, when the action is triggered, and the people who are involved. 
8. To edit an existing collection strategy, click on the name of the collection strategy and change the settings as your business requires.