Subscribing to Zuora University
What type of training is included with a subscription to Zuora University?
A subscription to Zuora University includes access to advanced self-paced online coursework, a personal training sandbox, and dedicated certification tracks for those who interface with Zuora products regularly. Zuora University subscribers are also entitled to free attendance in a few live-taught virtual classes and free certification exams.
Our robust course library features 140+ unique online courses covering a variety of topics for beginners, seasoned Zuora product users, and everyone in between. Our wide selection of courses allows each user the flexibility to determine how, when, and what they learn. Users may choose from three different course types: self-paced courses offer interactive content with a narrator’s guidance; video courses offer lecture-style explanations from Zuora’s own subject matter experts; and remote classrooms offer live sessions hosted by a member of the Zuora Training team.
View our full suite of offerings at university.zuora.com.
Can I earn a certification under this program?
Yes! We have several certification options available to Zuora University subscribers. With access to dedicated learning paths, a personal sandbox for completing practice exercises, and included certification exams, a Zuora University subscriber may achieve any or all of the following certifications:
- Zuora Billing Administrator
- Zuora Billing Platform Administrator
- Zuora Billing Product Catalog Manager
- Zuora Revenue Accountant
You may review our certification exams here.
Note: The above-mentioned certifications are also available in Japanese.
How do I sign up to be a Zuora University subscriber?
Our flagship subscription training program is available to current users of Zuora products. Subscribers gain unlimited access to our comprehensive course library, which covers all topics related to Zuora products.
Tell us about your interest in Zuora University on this form. A member of the Zuora sales team will get back to you.
Once I've joined, how do I get access?
After the order form has been executed, you or your Zuora Sales representative may contact Zuora Training to request access. In order to create your account, all we need is your first name, last name, and professional email address.
Once we’ve granted your request for access, you will receive an email with a link to complete your registration. Let us know if you are missing this email or need it to be resent. We can also manually reset your password in the event that you become locked out of your account.
Can I access training from inside the Zuora Billing platform?
No. The Zuora University platform is hosted separately from Zuora products, and your login credentials are separate. You'll need to access your training materials directly at university.zuora.com.
Can I share a training account with my coworker?
No. Access to the Zuora University platform is priced per seat, and our user terms and agreement explain that only one person at a time may utilize a single seat. For this reason, we don’t allow departmental email addresses to be used when creating a new student account.
However, you can complete your training, then pass your seat along for someone else to use. You can find details about that process in the next question below.
What if my colleague no longer needs training access or has left the company?
Contact email@example.com and let us know. We can quickly and easily deactivate that user’s account in order to make space for a new student! If you’d like to get someone else (or yourself) started with that license, please give us a first name, last name, and professional email address.
I need to learn about a specific topic, but I can’t find it in the Zuora University catalog.
Contact firstname.lastname@example.org and tell us about your needs — odds are, we can find what you’re looking for in our existing course library!
In the rare event that we haven’t yet built training for that topic, we’ll add it to our to-do list. We’d love to hear your input: let us know if you're willing to set aside time for a short meeting so that our training designers can better understand the tasks you need to complete, the confusing areas, and so on. This information helps us create courses for the most effective learning possible.
How do I sign up for a virtual class, live-taught by an instructor?
Once you have logged in to Zuora University, select "Virtual Classes" from the available options on the home page. Once you find a class that interests you, click on it and select “Register Now.”
You can attend all virtual classes for free if you are a Zuora University subscriber. If a paywall accidentally blocks you, please reach out to email@example.com, and we will register you for your chosen session.
I’ve finished my coursework. How can I attempt the exam?
Once you have completed all your modules, click on the Certifications tile at university.zuora.com and register for the exam of your choice. If you are unable to register, please email us at firstname.lastname@example.org.
Can I earn certification by paying an exam fee (without signing up for a Zuora University subscription)?
Yes! Non-subscribers may pay an ad-hoc fee to attempt the Zuora Administrator certification exam (at this time, this is our only option available for a fee). For more details, please visit https://university.zuora.com/zuora-administrator-certification-exam.
What can you tell me about the certification exams?
Each exam contains 75-100 multiple-choice questions and must be completed within 2.5 hours. A few exams are proctored (either in person at a test site of your choice or online with monitoring via webcam).
For more information, please click the button on this page that says “Certification Guide.”
How long is my certification valid?
Your certification is valid for two years to start off with. You can do our refresher training as and when we release it to maintain your certification's validity.
If you choose to end your subscription to this training program, your certification will remain valid for up to six months until the next refresher exam is available. At this point, your knowledge is effectively outdated, and we can no longer certify you.
In what languages are Zuora certification exams available?
The Zuora Administrator Learning Path and Zuora Administrator certification exam are available in English and Japanese. All other certification exams are currently only available in English.
As an end-user, how can I become certified as an implementer of Zuora products?
If you’re an end-user, you’ll need to join Zuora University’s subscription program. As a paying subscriber, you’ll complete related coursework and work through practice exercises before attempting your chosen certification exam.
How do I gain access to the certification exams?
Our implementers (for example, members of Zuora customers’ IT organizations) gain access to certification exams after subscribing to the training program and completing the prerequisite training. You’ll have access to certain certification exams as part of your annual subscription fee. However, if you would like to attempt an implementer certification exam, please send us an email to email@example.com once you have finished your implementer courses, and we will help you with access to our online test-taking platform.
Why don’t you offer ad-hoc access to certifications?
Our software is continually evolving, and it’s important for the health of our business that Zuora consultants and implementers are up-to-date with our newly released features. Every time our product line is updated or expanded, we produce relevant training for each implementer before trying out these updated features in their Zuora sandbox. Choosing to offer subscription-based access only for Zuora University: Architects + Consultants helps us ensure that those working on Zuora implementation projects have an advanced and current skill set.