Subscribing to Zuora University

What type of training is included with a subscription to Zuora University?

A subscription to Zuora University includes access to advanced self-paced online coursework, a personal training sandbox, and dedicated certification tracks for those who interface with Zuora products regularly. Zuora University subscribers are also entitled to free attendance to instructor-led virtual live classes (VLCs) and free certification exam attempts.

Our robust course library features 200+ unique online courses covering a variety of topics for beginners, seasoned Zuora product users, and everyone in between. Our wide selection of courses allows each user the flexibility to determine how, when, and what they learn. Users may choose to learn from self-paced courses with interactive content and hands-on use cases or various scheduled remote sessions hosted by live Zuora Training instructors.

View our full suite of offerings at university.zuora.com. 

Can I earn a certification under this program?

Yes! We have several certification options available to Zuora University subscribers. With access to dedicated learning paths, a personal sandbox for completing practice exercises, and included badge and certification exams, a Zuora University subscriber may achieve any or all of the following badges and certifications:

Badges:

• Zuora Billing 101

• Zuora Billing 201

• Zuora Revenue 101

• Zuora Implementation Starter Kit

Certifications:

• Zuora Implementation Manager

• Zuora Billing Delivery Architect

• Zuora Revenue Delivery Architect

• Zuora Billing Solution Architect

• Zuora Revenue Solution Architect

You can find more information about our badges and certification on our FAQ Page. 

How do I sign up to be a Zuora University subscriber?

Our flagship subscription training program is available to current users of Zuora products. Subscribers gain unlimited access to our comprehensive course library, which covers all topics related to Zuora products.

Tell us about your interest in Zuora University on this form. A member of the Zuora sales team will get back to you.

Once I've joined, how do I get access?

After the order form has been executed, you or your Zuora Sales representative may contact Zuora Training to request access. In order to create your account, all we need is your first name, last name, and professional email address.

Once we’ve granted your request for access, you will receive an email with a link to complete your registration. Let us know if you are missing this email or need it to be resent. We can also manually reset your password in the event that you become locked out of your account. 

Can I access training from inside the Zuora Billing platform?

No. The Zuora University platform is hosted separately from Zuora products, and your login credentials are separate. You'll need to access your training materials directly at university.zuora.com.

Can I share a training account with my coworker?

No. Access to the Zuora University platform is priced per seat, and our user terms and agreement explain that only one person at a time may utilize a single seat. For this reason, we don’t allow departmental email addresses to be used when creating a new student account.

However, you can complete your training, then pass your seat along for someone else to use. You can find details about that process in the next question below.

What if my colleague no longer needs training access or has left the company?

Contact training@zuora.com and let us know. We can quickly and easily deactivate that user’s account in order to make space for a new student! If you’d like to get someone else (or yourself) started with that license, please give us a first name, last name, and professional email address.

I need to learn about a specific topic, but I can’t find it in the Zuora University catalog.

Contact training@zuora.com and tell us about your needs — odds are, we can find what you’re looking for in our existing course library!

In the rare event that we haven’t yet built training for that topic, we’ll add it to our to-do list. We’d love to hear your input: let us know if you're willing to set aside time for a short meeting so that our training designers can better understand the tasks you need to complete, the confusing areas, and so on. This information helps us create courses for the most effective learning possible.

How do I sign up for a virtual class, live-taught by an instructor?

Once you have logged in to Zuora University, select Virtual Live Classes from the available options on the home page. Once you find a class that interests you, click on it and select “Register Now.”

You can attend all virtual classes for free if you are a Zuora University subscriber. If you have trouble registering for a specific VLC, please reach out to training@zuora.com, and we will register you for your chosen session.

I’ve finished my coursework. How can I take the assessment?

Depending on the course, the course will have the assessment available at the end of the course, or you can click on the Certifications and Badges tile at university.zuora.com and register for the assessment. If you are unable to register for a particular assessment, please email us at training@zuora.com.

Can I earn certification by paying an exam fee (without signing up for a Zuora University subscription)?

No. By the end of the year, non-subscribers may pay an ad-hoc fee to access certification courses or take the Zuora Billing/Revenue badge assessments, but currently this option is not available.

As a customer, how can I become certified as an implementer of Zuora products?

If you’re a customer, you’ll need to join Zuora University’s subscription program. As a paying subscriber, you’ll complete related coursework and work through practice exercises before attempting your chosen certification exam.