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Real-Time Reconciliation events for Fat Zebra

Zuora

Real-Time Reconciliation events for Fat Zebra

Zuora supports the following event types for Real-Time Reconciliation on the Fat Zebra payment gateway integration:

Fat Zebra object Fat Zebra event Zuora action
Payment Completed
  • Zuora updates the Gateway State field to Settled on the payment transaction.
  • Zuora updates the Gateway Reconciliation Status to Completed and populates the Gateway Reconciliation Reason field.
Payment Rejected
  • Zuora updates the Gateway State field to FailedToSettle on the payment transaction. 
  • Zuora updates Gateway Reconciliation Status to Rejected and populates the Gateway Reconciliation Reason field.
  • Zuora creates an external refund with the reason code set to Payment Rejection if the code is active in the Reason Codes list. Otherwise, Zuora creates an external refund with the reason code set to the default reason code in the list.
  • If the Support refunding payments from the credit balance with Gateway Reconciliation setting is enabled, a credit balance refund will be created. See Refund payments with credit balance in gateway reconciliation for more information.
Refund Completed
  • Zuora updates the Gateway State field to Settled on the refund transaction.
  • Zuora updates Gateway Reconciliation Status to Completed and populates the Gateway Reconciliation Reason field.
Refund Rejected
  • Zuora updates the Gateway State field to FailedToSettle on the refund transaction.
  • Zuora updates the Gateway Reconciliation Status to Rejected and populates the Gateway Reconciliation Reason field.
  • Zuora creates an external payment for the rejected refund.