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Zuora Custom Events

Zuora

Zuora Custom Events

Zuora custom events are pre-defined events for Zuora Orders and other features such as Advanced Consumption Billing.

Similar to Zuora standard events, you can define notifications based on a Zuora custom event. When a Zuora custom event is triggered, Zuora will send all notifications associated with that event.

Zuora custom events are defined by Zuora and are not editable or deletable. If you want to create events for a particular use case in your business, see Custom events.

View Zuora custom events

To view Zuora custom events, perform the following steps:

  1. Click your avatar in the upper-right and then click Billing, Payments, Finance, or Administration.
  2. On the Settings page, click Setup Profiles, Notifications and Email Templates.
  3. Click the Custom Events tab.
    All Zuora custom events, custom events, and custom scheduled events are listed on the page. The Type column indicates the type of each event. You can sort the list by clicking the column name.

Zuora custom events for Zuora Orders

The following table describes the Zuora custom events for Zuora Orders. If you want to enable the Orders feature and these events, submit a request at Zuora Global Support. Once the feature is enabled, Zuora will provide you with these Zuora custom events and corresponding notifications out of the box.

If the Orders Harmonization feature is enabled in your tenant, the Orders events and notifications are available for any order action created through the Orders API.

Name Related Event Description
Order Processed Order Processed An order has been processed.
Add Product  Order Action Processed A product is added to an order.
Cancel Subscription  Order Action Processed A subscription is canceled.
Change Plan Order Action Processed A rate plan in a subscription is replaced by another rate plan.

Create Subscription 

Order Action Processed A subscription is created.
Owner Transfer  Order Action Processed The invoice owner or subscription owner is changed.
Remove Product  Order Action Processed A product is removed.
Renew Subscription  Order Action Processed A product is renewed.
Resume Subscription Order Action Processed A subscription is resumed.
Suspend Subscription Order Action Processed A subscription is suspended.
Terms and Conditions  Order Action Processed Changes happened to the terms and conditions of a subscription.
Update Product  Order Action Processed A product is updated.

Zuora custom events for other features

The following table lists the details of Zuora custom events for other features such as Advanced Consumption Billing.

Name Related event Description
Prepaid Balance Threshold Reached Prepaid Balance Threshold Reached

The number or percentage of the remaining balance reaches the threshold.

This event is available only if you have the Advanced Consumption Billing feature enabled.

Unbilled Usage Threshold Reached Unbilled Usage Threshold Reached

The rating amount or usage quantity of a rating result reaches the threshold.

This event is available only if you have the Advanced Consumption Billing feature enabled.