Zuora Trust Status in Command Center

System status 

System status provides vital information about the current operational state of the system. Regularly monitoring it enables proactive identification and resolution of potential issues, minimizing downtime and ensuring optimal performance.

Zuora’s Trust status is a convenient resource for monitoring service reliability and performance relevant to the Zuora Services applicable to your tenants. You can view the personalized trust status of the Zuora services and tenants applicable to you that belong to any of the following systems:

• AMERICAS - CLOUD 1 (NA1)
• AMERICAS - CLOUD 2 (NA2)
• ASIA PACIFIC - CLOUD 1 (AP1)
• EUROPE - CLOUD 1 (EU1)
• MARKETPLACE (CONNECT) APPLICATIONS
• ZUORA REVENUE CLOUD
• ZEPHR
• ZUORA ONEID

To view the detailed system status reports:

1. Click the  icon to view the list of all the systems applicable to your organization.
2. Click the  on the right of each system name to view the individual system status and the status of each of your services. 

Response Time 

The response time provides a detailed analysis of how quickly systems and applications respond, demonstrating their performance and responsiveness within a specific timeframe including Day, Week or Month. The graphs are crucial for identifying patterns, anomalies, and possible performance problems. Response time spikes indicate high load or potential issues that need investigation. It is crucial to regularly monitor these visuals to maintain system efficiency and handle user requests promptly. 

Personalized Past Incidents

The trust status report summarizes incidents in the past 15 days, including system disruptions and their resolutions. Likewise, the 30-day report offers a wider perspective on incidents over a longer timeframe, assisting in analyzing trends and taking proactive steps to improve system reliability and trustworthiness.

Incident history documents system or application issues and their post dates within the past 90 days. 

To view the detailed report on historic incidents:

1. Navigate to Past Incidents and click the  icon at the bottom left. 
2. To access a record of past incidents, provide the following information: 
   • Post Date: Choose the post date: 30 days, 90 days, 3 months, or 6 months from when the incident was first logged, usually within the last 90 days
   • Environment: Specify the system or application environment.
   • Status: Choose the current state of the incident, which can include:
     • Monitoring: Indicates that the incident is being actively observed and managed.
     • Resolved: Denotes that the incident has been successfully addressed and the system or application has returned to normal operation.
     • Investigating: Signifies that the incident is under investigation to determine its root cause and implement appropriate remediation measures.

Trust Subscribers 

You can monitor the users in your Organization that are subscribed to trust alerts.

Notifications

To receive updates when Zuora creates an incident, updates an incident, resolves an incident or changes a component status:

1. Navigate to Trust Status and click the  button on the top right.
2. Select the type of notification you would like to receive: Email or Webhook
   • For Email notifications - 
     • Enter your email address to which you wish to receive Zuora’s Personalized Trust updates. 
     • Click the  button.
   • For Webhook notifications - 
     • Enter your email address to which you wish to receive Zuora’s Personalized Trust updates. You can add a webhook only after you have an email associated with it to receive notifications about the webhook. 
     • Click  to add the URL. You can add up to 7 webhooks.