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Invoice Item Adjustments


Invoice Item Adjustments

The Invoice Settlement feature is a replacement for Invoice Item Adjustments. We recommend that you enable Invoice Settlement to take advantage of the improved functionalities. If you have the Invoice Settlement feature enabled, the Invoice Item Adjustments feature is deprecated and invoice item adjustments are not presented in the UI. If you need to export data for invoice item adjustments, use Data Source, Data Query, or REST API.

Once you have created an invoice for your customer, you may need to adjust the invoice so that the customer does not need to pay the full amount due on the invoice. For example, if you have decided to give the customer a discount. You can use Invoice Item Adjustments (with a credit or charge type) to reduce or eliminate the amount a customer has to pay for an invoice.

Invoice item adjustments allow you to adjust the invoice details, including taxes at the charge level, and have those adjustments reported in the system under the same accounting code as the items that are being adjusted. Thus, the invoice item adjustments help to ensure greater accuracy of reports and accounting integration. An Invoice Item Adjustment fundamentally impact the invoice balance, and can bring the invoice balance to zero. The Invoice Item Adjustment adjusts a specific invoice item, at the line level.

For example, if an invoice has a $100 one-time charge and a $50 recurring charge, plus a line item for $5 in taxes applied to the one-time charge, you may now choose to apply an Invoice Item Adjustment to adjust the $50 recurring charge, which will automatically tie the adjustment to the accounting and revenue recognition code associated with that charge.

If you have the Billing - Revenue Integration feature enabled, you can choose to exclude an invoice item adjustment from revenue accounting by checking the Exclude Item Billing From Revenue option when creating or editing the invoice item adjustment.

The following applies to invoice item adjustments:

  • Invoice item adjustments are always performed against an invoice item on an invoice.
  • Invoice item adjustments always include the accounting code, service period, and all other information from the invoice item for revenue recognition.
  • Multiple invoice item adjustments can be made against one invoice item, as long as each adjustment drives the balance of the invoice item closer to 0.
  • Invoice item adjustments are named with a prefix of "IIA-".

Invoice Item Adjustment can be used for several business processes, including writing off the invoice and issuing a credit. For a list of business processes supported by payment operations, see the article How do I understand the "Invoice to Cash" business processes that Payment Operations supports?

Viewing Invoice Item Adjustments

You can view adjustments from the customer account record or from the Invoice Item Adjustments tab in Billing Operations. You can create new adjustments from either view.


When in expanded view, you can sort adjustments under the Invoice Item Adjustments tab by selecting the following fields from the sort by list:

  • Last Modified Date
  • Create Date
  • Adjustment Number


You can search for an adjustment by searching for its adjustment number. If you do not know the adjustment number, you can go to your customer account to find your adjustment.