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E-Invoicing Overview


E-Invoicing Overview

Zuora offers the E-Invoicing feature to streamline your electronic invoicing (e-invoicing) processes. E-Invoicing facilitates the seamless exchange of billing documents in an integrated electronic format between suppliers and buyers. Billing documents might include invoices, credit memos, and debit memos. 


The E-Invoicing feature provides the following capabilities:

E-invoicing with Sovos is generally available. E-invoicing with Avalara and E-invoicing with PEPPOL are in the Early Adopter phase. We are actively soliciting feedback from a small set of early adopters before releasing them as generally available. If you want to join this early adopter program, submit a request at Zuora Global Support.

Enable the E-Invoicing feature

To use the E-Invoicing feature, perform the following steps:

  1. Ensure that you have the Invoice Settlement feature enabled.
  2. Check the known restrictions and limitations of the E-Invoicing feature.
  3. Submit a request at Zuora Global Support.

Feature overview

Electronic invoicing (e-invoicing) is a means of data interchange between parties, in this case between Zuora and receiving systems, like accounts payable (AP) systems and government agencies, for processing the received billing documents. Billing documents include invoices, credit memos, and debit memos. In addition, many countries have established standards and compliance requirements for these electronic documents, associated electronic reports, or both.

Zuora provides prebuilt partner connectors for e-invoicing solutions. These connectors ensure that your billing documents meet e-invoicing compliance standards in supported countries.

After integrating with your e-invoicing service provider and configuring the E-Invoicing feature in Zuora, you can perform the following operations:

  • Generate e-invoice files for billing documents
  • Upload externally generated e-invoice files for billing documents
  • View e-invoicing data about billing documents

Supported partners and countries

The supported e-invoicing partners are Sovos, Avalara, and Peppol. The integration with these partners is different. For partner-specific integration steps, see the following:

For Sovos and Avalara, to configure the E-Invoicing feature for each country, you have to configure e-invoicing in Sovos and Avalara first, and then configure the E-Invoicing feature in Zuora. The configuration steps specific to each country can vary due to the unique e-invoicing regulations and requirements of that country or region. These variations might include configurations on the service provider side, defining field mappings, and understanding the e-invoicing outcomes. For more detailed information on country-specific configurations, see Manage country-specific configurations.

Restrictions and limitations

When using the E-Invoicing feature, keep the following restrictions and limitations in mind:

  • You can only configure one e-invoicing service provider for one e-invoicing business region. The customers that belong to the same business region must use the same e-invoicing service provider.
  • You can only configure one e-invoicing business region for the same country and state.
  • You cannot cancel a posted billing document and trigger the cancellation to service providers. If you must cancel the posted invoice, manually cancel it with the tax authority. It is best practice to use Invoice Reversal functionality, which generates credit memos against the invoice; then, you can reissue a new invoice.
  • eWaybill specific for India is not supported. e-Waybill is an electronic way bill in India for the movement of goods, which can be generated through the E-Way Bill system.