Remove a Product from a Subscription

Knowledge Center > Subscriptions > Orders > Orders Tutorials > Remove a Product from a Subscription

Remove a Product from a Subscription

This feature is only available if you have the Orders feature enabled. We are actively soliciting feedback from a small set of early adopters. If you wish to have access to the feature, submit a request at Zuora Global Support.

This tutorial demonstrates how to remove a product from a subscription by creating an order.

In this tutorial, you will set the following dates to today's date:

  • The date when the order is signed
  • The contract effective date of the product removal
  • The service activation date of the product removal
  • The customer acceptance date of the product removal

Use the Zuora Application

To remove a product from a subscription:

  1. Navigate to Customers > Orders.

    The Orders page opens.

  2. Click the CreateOrderIcon.png icon at the top right:

    Orders_Create_Button_Location.png

    The Create New Order page opens.

  3. In the Account field, enter the name of the account that owns the subscription.

  4. Click Modify Existing Subscription.

  5. In the Select an Existing Subscription area, search for the subscription to update.

  6. Click the Select button in front of the subscription to update.

  7. In the Subscriptions Details area, click the OptionIcon.png  icon next to the product you are to remove, then click Remove Product. The remove product window opens.

    RemoveProduct.png

  8. In the remove product window, specify Contract Effective Date, Service Activation Date, and Customer Acceptance Date for the operation. See Billing Trigger Dates for more information.

    RemoveProductWindow.png

  9. Click Continue.

    Zuora displays an overview of the order.

  10. Click Activate to activate the order.

Use the REST API

You can use the "Create and activate order" operation to remove a product from a subscription.

Prior to the Orders feature being enabled, you would have used the "Update subscription", "Amend", or "CRUD: Create amendment" operation.

To remove a product from a subscription by creating an order:

  1. Determine the values of the following variables:

    Variable Description
    $SubscriptionNum The number of the subscription to update. For example, A-S00000001.
    $AccountNum The number of the account that will own the order. For example, A00000001.
    $RPId The ID of the rate plan to remove from the subscription. For example, 402892c42ce80787012ce80ea2310019.
    $Today Today's date. For example, 2017-09-30.
  2. Use the "Create and activate order" operation to create an order under an existing account:

    Request POST /v1/orders/
    Request Body
    {
      "orderDate": "$Today",
      "existingAccountNumber": "$AccountNum",
      "subscriptions": [
        {
          "subscriptionNumber": "$SubscriptionNum",
          "orderActions": [
            {
              "type": "RemoveProduct",
              "triggerDates": [
                {
                  "name": "ContractEffective",
                  "triggerDate": "$Today"
                },
                {
                  "name": "ServiceActivation",
                  "triggerDate": "$Today"
                },
                {
                  "name": "CustomerAcceptance",
                  "triggerDate": "$Today"
                }
              ],
              "removeProduct": {
                "ratePlanId": "$RPId"
              }
            }
          ]
        }
      ],
      "processingOptions": {
        "runBilling": false,
        "collectPayment": false
      }
    }
    

    To create the order under a new account instead of an existing account, specify the newAccount field instead of the existingAccountNumber field.

To preview invoices for the updated subscription, use the "Preview order" operation.

SOAP Migration Guidance

When the Orders feature is enabled in your Zuora tenant, the SOAP API is not available. You must migrate any SOAP integrations to use the REST API instead. See Migrating From the SOAP API for the SOAP equivalent of this tutorial.

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