This feature is in Limited Availability. If you wish to have access to the feature, submit a request at Zuora Global Support.
Suspending a subscription allows you to pause an active subscription temporarily and bring it back to active status later. You may want to suspend your customer subscriptions due to customer payment issues or your customers want to pause their services for a certain period.
After you suspended a subscription, the status of the subscription changes to Suspended. All the charges within the subscription are also suspended. The suspended subscription is only included in the Contracted MRR calculation. Zuora does not charge the suspended subscription and does not generate invoices for the suspended subscription. For example:
In the invoice, no charges are generated for the suspension period from April 1 to June 1.
You can cancel a suspended subscription by deleting the Suspend Subscription amendment. If you generate an invoice, which covers the suspension period, you are not allowed to delete the Suspend Subscription amendment. In the above example, the invoice covers the suspension period (April 1 to June 1). So, you cannot delete the suspend amendment. If the invoice is not posted, you can cancel the invoice and then delete the amendment. If the invoice is posted, you cannot delete the amendment. The solutions are as follows:
You can configure an email or callout to send the following notifications:
See Supported Event Types for more information.
Currently, the limitations on suspending a subscription are as follows:
Suspend date is the date when subscription suspension takes effect. If the subscription term ends during the suspension period, the subscription ends.
When you set the suspend date, pay attention to the following restrictions:
You can specify the suspend date with one of the following options:
The subscription is suspended on today's date.
The subscription is suspended at the end of the last invoice period. The suspend date defaults to a date that is one day after the last invoiced period. For example, if the last invoice period is from April 24, 2019 to May 23, 2019, the suspend date is on May 24, 2019. You can choose this option to avoid any undesired credits being issued back to the customer.
You may generate a negative invoice if the subscription suspends in the middle of a billing period that has been invoice. For example, you generate invoices from January 1 to December 31 and post them to customers. After posting the invoices, you need to suspend the subscription and set the suspend effective date to June 1. In such cases, you have to issue a credit back to your customers. Zuora reflects the changes in the new invoice. You do not need to unpost, cancel, and delete the first invoice. See Amend or Cancel a Subscription Before the Renewal Term and Amend or Cancel a Subscription Before the Last Invoice Date for more information.
The subscription is suspended after the specified period based on today's date. Specify the length of the period and select one of the following period types: Day(s), Week(s), Month(s), and Year(s).
The subscription is suspended on a specific date.
You can suspend an active subscription from the Zuora UI.
To suspend an active subscription:
See Resume a Subscription for more information.
A Suspend Subscription amendment is automatically created. You can view it in the Subscriptions detail screen.