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Overview of Ramps and Ramp Metrics

Zuora

Overview of Ramps and Ramp Metrics

The Orders feature must be enabled before you can access the Ramps feature.

The Ramps feature is available for customers with Enterprise and Nine editions by default. If you are a Growth customer, see Zuora Editions for pricing information coming October 2020.

What is a Ramp Deal?

A ramp deal is a multi-year deal in which products can vary in price, quantity, or discount over different ramp intervals (time-based periods) or can remain flat for the entire duration of the subscription term. For example, in the diagram below, you can see a ramp deal for a 3-year subscription which has 3 Ramp Intervals. Product A has a different price for each Ramp Interval, Product B shows the same price for all 3 Ramp Intervals, and Product C is only relevant for Ramp Interval 1. 

RampDeal.jpeg

Ramp deals are supported end-to-end from Zuora CPQ to Zuora Revenue. If you are a CPQ customer, see Manage Ramp Deals for the use cases on how you can create and manage ramp deals in CPQ. 

See the video for a Ramps product demo. See the Ramps object model in Orders Object Model

The key metrics for Ramps are accessible at the following levels. See Accessing Ramp Metrics.

  • TCB, TCV in the Ramp level
  • TCB, TCV in the Ramp Interval level
  • TCB, TCV, Quantity, and MRR in Ramp Interval Metrics
  • Delta TCB, Delta TCV, Delta Quantity, and Delta MRR in Ramp Interval Delta Metrics

Uses Cases Supported by Ramps

You can create and manage subscriptions with ramp deals either through Orders API, Orders UI, or CPQ. For CPQ ramp use cases, see Manage Ramp Deals.

The following are some example use cases supported by the Ramps feature.

Querying Ramps

You can query Ramps by the following ways:

Accessing Ramp Metrics

You can view the following Ramp Metrics in the Orders UI:

  • Ending MRR, TCB, TCV for each Interval
  • TCB, TCV for the Ramp

You can access the following Ramp Metrics through the Preview order REST API operation, all the Get order REST API operations, and all the Get ramp metrics REST API operations:

  • TCB, TCV at the Ramp level
  • TCB, TCV at the Interval level
  • TCB, TCV, Quantity, and MRR in Interval Metrics
  • Delta TCB, Delta TCV, Delta Quantity, and Delta MRR in Interval Delta Metrics

See the key metrics for Ramps for more information.

Ramps Limitations

The following limitations exist in the Ramps feature:

  • The Ramps feature is only supported in Orders. Therefore, it inherits the limitations of the Orders feature, for example, the Ramp feature does not support account level discounts.
  • A maximum of 12 Ramp Intervals is supported in a Ramp.
  • A maximum of 50 rate plan charges is supported in a Ramp.
  • When you change the term of a subscription, the Ramp Interval start and end dates are not auto-updated accordingly to match the term change.
  • For evergreen subscriptions, MRR and TCV in the Ramp Metrics are not supported for one-time charges and usage charges.

How to Get Started

You need to make sure you have access to the Ramps feature. Once you have this, you must set the Enable Ramp for Orders? setting to Yes in Billing Settings Define Default Subscription and Order Settings in order to create ramp deals from Orders UI.