Known Limitations in Orders and Order Metrics

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Known Limitations in Orders and Order Metrics

This article describes the known limitations in the current version of Orders and Order Metrics.

Limitations in Order Metrics

If you have the Order Metrics feature enabled prior to March 2018, you can submit a request at Zuora Global Support to migrate the Order Metrics to the latest version.

The table below describes known limitations in Order Metrics for core Zuora. Note you must have full Orders turned on to support the Orders integration with Zuora CPQ. 

Feature Limitations

Amendments

  • You cannot suspend and resume subscriptions.

  • For the Terms and Conditions amendments, you cannot renew and then change the term end date of the previous term after performing the renewal, via changing the start date. Extending the subscription term end date and then renewing afterwards is supported, however.

Discounts

  • Discounts are not supported at the account level. You cannot change the discounts that are at rate plan level or subscription level to account level or create additional subscriptions on accounts with account-level discounts. Discount metrics are, however, calculated for discounts at the subscription level and rate plan level.

  • You can perform the following amendments for subscriptions with account level discounts, however no metrics will be generated:

    • Create Subscription (without an account level discount)
    • Add Product (without an account level discount)
    • Update
    • Remove
    • T&Cs
    • Cancellation
    • Renew
    • Suspend / Resume

Trigger Dates

  • Once rate plan charge trigger dates are set, you cannot directly update or override the trigger dates.

Pending Subscriptions
  • You can still create pending Subscriptions by not providing all trigger dates with this feature turned on, however, Order Metrics will not be generated for that Subscription until it is fully activated.
Prepayment
  • Prepayment is a deprecated feature of Zuora and is not supported in Order Metrics.  

Limitations in Orders for Core Zuora

The table below describes known limitations in Orders for core Zuora. The Orders feature shares the same limits as Order Metrics and extends to a few more limits.

Feature Limitations

Order Actions

  • You cannot suspend and resume a subscription as part of an order.

  • During a Terms and Conditions Order Action, you cannot change the subscription term end date before the renewal term start date, via changing the term start date of the subscription.

Discounts

  • Discounts are not supported at the account level. Discount metrics are calculated for subscription and rate plan level discounts. If an account has a subscription with an account level discount, you will not be able to create any other subscriptions under that account.

  • You can perform the following actions for subscriptions with account level discounts, however no metrics will be generated:

    • Create Subscription (without an account level discount)
    • Add Product (without an account level discount)
    • Update
    • Remove
    • T&Cs
    • Cancellation
    • Renew
    • Suspend / Resume
  • Update of a fixed amount discount is not supported.

Order Dates

  • Pending Orders/Subscriptions are now supported via API only. You now may enter a single trigger date, and provide other dates later, via API.  Pending Orders are still not supported in the UI or in the existing Amendment migration job.

Trigger Condition

  • You are not allowed to update the trigger condition or trigger date for rate plan charges once this is set.  However, you now may set a Specific Trigger Date to null and then populate later via the Pending Orders API or UI.

Features

  • Features are copied from your product catalog to subscriptions, but you cannot override features.

Invoice Processing Scope
  • You cannot currently set the invoice processing scope of an Order.
Prepayment
  • Prepayment is a deprecated feature of Zuora and is not supported in Orders.

See the REST API Reference for how to programmatically implement orders in Zuora.

Limitations in Orders for Zuora CPQ

The below table describes known limitations in Zuora CPQ.

Feature Limitations

PDF for Ramp Deals

  • Zuora Quotes will only output a Ramp Deal in a single table, representing date ranges from one Action to the next Action. There is no custom grouping of Charges into arbitrary time periods.

Bundling

  • Zuora Quotes does not currently support Bundling with Orders.

System Custom Fields
  • Zuora Quotes does not currently support system custom fields with Orders since Orders do not yet support system custom fields. Therefore, you cannot send a  __QT custom field to Zuora when Orders is enabled.

Limitations in Orders for Insights

The below table describes known limitations in the Zuora Insights add-on when the Orders feature is enabled.

Feature Limitations

Insights Analysis

  • Insights Analysis is not supported when the Orders feature is enabled.

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