Skip to main content

Overview of Zuora Collect AI


Overview of Zuora Collect AI

Zuora Collect AI is the complete solution for optimizing recurring collections in the Subscription Economy. With Collect AI, you can track unpaid invoices and delinquent accounts, manage automated business processes and intelligent retry logic, and customize payment runs.

Collect AI is purpose-built for recurring and usage-based business models to help you achieve these benefits:

  • Maximizing subscription revenue by collecting more cash and recovering more failed payments
  • Minimizing passive churn by retaining subscribers with AI-driven retries

Collect AI utilizes machine learning to assist you in establishing an effective retry strategy and maximizing success in payment collection. The machine learning model evaluates over 15 characteristics of a transaction including payment gateway response codes, region, time of payment, etc,  and ingests new data on a daily basis to leverage the latest trends that impact payment success.



Collect AI consists of the following features. Each feature is a Marketplace app. 

  • Advanced Payment Manager
    Advanced Payment Manager increases the success of first-time payments by providing the flexibility to use different payment methods for different subscriptions within the same account. You can customize various aspects of payment runs, including specifying subscription-based payment gateways and payment methods, as well as whether to apply credit balances. 
    To learn about how to configure and use Advanced Payment Manager, see Advanced Payment Manager.
  • Collections Window
    Collections Window provides a single location for your collections agents to view the collection status and payment history of your customer accounts. Your collections agents can use the internal communication tools to document their collection attempts.
    To learn about how to configure and use Collections Window, see Collections Window.
  • Configurable Lockbox
    Configurable Lockbox improves operational efficiency by automating payment to invoice matching for checks received from the lockbox bank provider.
    Configurable Lockbox can be purchased as a feature of Collect AI, or as a standalone app outside of Collect AI.
    To learn about how to configure and use Configurable Lockbox, see Configurable Lockbox.
  • Configurable Payment Retry
    Configurable Payment Retry increases the payment recovery rate with either custom retry logic or AI-driven smart retry. You can configure the payment retry logic for specific groups of customers and payment gateway response codes.
    To learn about how to configure and use Configurable Payment Retry, see Configurable Payment Retry.
  • Notes
    The Notes app adds commenting functionality to the Collections Window feature. With Notes, you can add or reply comments, mention users or upload files in comments in the Collections Window app. Notes and comments generated in this feature can be exported.
    To learn about how to configure and use Notes, see Notes.
  • Statement Generator
    With Statement Generator, you can create statements to show subscribers any activity that has taken place on their account. You can create statements with a specified time range on a recurring basis or as needed.
    To learn about how to configure and use Statement Generator, see Statement Generator.
  • Workflow
    With Workflow, you can define automated business workflows, such as suspending service for customers who are delinquent and resuming service when you receive payment or coupling AI-driven retry schedules with automated dunning workflows to reduce the outstanding invoices.
    To learn about how to configure and use Workflow, see Workflow.
    Zuora Collect AI includes a limited number of workflow tasks. You can purchase additional workflow tasks if required. See Zuora Editions for more information.


You need to install the Collect AI features individually. See Install Zuora Collect AI features for more information.

Ensure that you have only one active instance of each feature in the environment. Multiple instances of the same feature in the environment may cause integration issues.


Zuora recommends that you perform the initial configurations in the following order:

  1. Workflow - To integrate Workflow with Collections Window and Configurable Payment Retry, you need to create dedicated workflows and configure the settings on both sides. For details, see Integrate Workflow with Other Zuora Products.

  2. Configurable Payment Retry - See Set Up the Configurable Payment Retry Feature

  3. Notes - See Set Up the Notes Feature

  4. Statement Generator - See Set Up the Statement Generator Feature

  5. Collections Window - See Set Up the Collections Window Feature

  6. Advanced Payment Manager - See Set Up the Advanced Payment Manager Feature

  7. Configurable Lockbox - See Set Up the Configurable Lockbox Feature

Start using Zuora Collect AI

After you have configured each feature of Zuora Collect AI, your collections agents can start to use the Collections Window to track the collect status of their assigned accounts, document their collection attempts, and approve automated processes.

When you are ready for your collections agents to start using the Collections Window, perform a bill run for all accounts in your Zuora tenant, then perform a payment run.

The Configurable Payment Retry feature will detect the payment run and start to apply your payment retry logic. However, your collections agents will not see any collect statuses until the Collections Window refreshes for the day. The Collections Window will refresh at the time you specified when configuring the Collections Window.

For more information about using Zuora Collect AI features, see the landing page of each feature in this Knowledge Center.

Other resources

The following useful resources are available to help resolve various problems that you might have with Zuora Collect AI:

  • To get information about all public Zuora Collect AI APIs and download API specifications, go to Zuora Collect AI API Reference.
  • To raise a question regarding Collect AI and get an answer from other users, start a topic in the Collect board of Zuora Community.
  • To raise a ticket and get assistance from Zuora Support team, log in to Support Center.
  • To find training materials that can help you get started with Zuora Collect AI, go to Zuora University.

We would love to hear your feedback on our documentation. If you have questions or requests, please let us know by sending an email to