Deleting a Refund

Delete a Refund

You can delete a refund with the Cancelled, Voided, or Error status. 

You must have a Payments role with the "Delete Refund" permission in order to be able to delete refunds. Users in Payments Standard role have this permission ON by default. This permission is turned OFF for the users in customized Payments roles by default.

To delete a refund:

1. Navigate to Payments > Refunds.
2. Click the Id of the refund that you want to delete.
3. On the Refund Detail page, confirm that the refund is in a delete-able status, Cancelled, Error, or Voided.
4. Click more and select Delete this refund.
5. Click Yes to confirm.