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Cancel subscription form

Zuora

Cancel subscription form

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  2. Save as PDF
  1. Navigate to Delivery > Component Library > Add Component > Account Management > Cancel Subscriptions.
  2. Enter the following details:
    Field Your Action
    Title Enter a name for the page.
    Slug Modify the Slug field as needed. The slug cannot be changed once the contact form is saved.
    Description Enter a description for the form, if required.
    Language Select the language in which you want the form to be displayed, for example, Japanese.
    Select Subscription Modify the pre-configured form as required. You can also add custom text to the form using the Text option.
    Cancellation Reason

    Use the toggle to hide or display this section in your cancellation form. The available options are:

    • Text - Modify the default text or add custom text to your cancellation form. This field helps you collect valuable insights into users’ reasons for canceling, which can inform data analytics.
    • Navigation Buttons - Customize buttons such as Go Back or Continue with Cancellation. You can also specify the URL for the previous page in the Back to URL field, which will be displayed when users opt to go back.
    • Custom Text - Add custom text to your form to help retain users.
    • User Attribute - Add an existing user attribute to the form by selecting the User Attribute button. To add a new attribute, navigate to Identity > User Attributes > Add a User Attribute.
    Save Offer

    Use the toggle to hide or display this section in your cancellation form. The available options are:

    • Text - Modify the existing text or add custom text to your cancellation form.
    • Save Offer - Add and configure payment options to entice users to stay. Customize each option with text and existing user attributes. Use the Section option to add multiple sections to your form. Each section can be tailored with unique text, user attributes, and a custom name.
    • Confirmation
    • Success Message

    Rearrange content by dragging and dropping content-blocks from the list. You can also add custom text to the form using the Text option.

    As you make adjustments, you can preview changes in real-time in the Preview window.
     
  3. Click Save.