Add a User State

To add a user state, complete the following steps:

1. Drag the New State node to the user state map canvas

   The Add a New State dialog box displays, as illustrated below:

   

2. Enter the name of the state in the Title text box

   In the Example User State Map, for example, we add states for Engaged, VIP, and Lapsed users.

3. Enter a description of the state in the Description text box
4. Select the Add button to add the state to your user state map canvas. Selecting the Cancel button returns you to the User State Map screen without adding the state
5. Select the Save button to save the changes to your user state map