Reset Password

To send an email to allow the user to reset their password, complete the following steps:

1. Select Identity > Users from the main menu.
2. Select the user from the list, or use the filter to find the user. For further information on using the filter, see the Search or Filter the User List topic. 
3. Select the User Actions button.
4. Select Reset Password If you have a single site setup, the Reset Password dialog box displays as illustrated below:

   
   
   If you have multiple sites setup, the Reset Password dialog box with a drop-down list to select a site for which you want to send the password reset link is displayed.

5. You can do any of the following:

   • Select the Send Password Reset Link to Email button to send the Password Reset Email to the user’s email address.
   • Select the Generate Link button to generate a link, which is displayed in the text box beside the button. Select the text box to copy the link to your clipboard. Use this option if the end-user cannot receive the link through email, for example, if the email is blocked by a firewall.
   • Select the Unlock this user checkbox to unblock a user who is currently blocked. Once selected, the user will be unblocked, and a password reset email will be sent to them.

   If you select the Generate Link button, you must select the Back button after copying the link to return to the User Details screen.

6. If sending the password reset link to email, a confirmation message displays. Select the Close button to return to the User Details screen.